Frequently Asked Questions

What is your authenticity guarantee?

Authenticating name brand jewellery and handbags is a mix of experience and science. We have experts on staff who have seen hundreds if not thousands of items over the years which makes distinguishing the fakes from the real deal fast and accurate.

However it doesn’t stop there, we use a special proprietary technology invented by a company called Entrupy, it was created by a team with 8 Degrees (including 2 Ph.Ds), decades of work experience, 4 patents, and thousands of hours of research and testing.

They have built complex detection algorithms into Entrupy, that allows us to analyze various materials ranging from canvas and leather to metal and wood.

  • The Entrupy device takes microscopic photographs of different areas of an item and runs them through a computer that uses proprietary algorithms
  • Authentication accuracy of over 96.4% and is steadily increasing.

In addition to our team of experts, for name brand jewellery we use XRF technology, which analyzes the jewellery and gives us detailed information on its material composition, Brands like Tiffany and Cartier use specific mixtures of precious metals and this technology allows us to compare and analyze those mixtures to pick out even the most impressive AAA grade fakes/replicas.

Why does it seem like everything in your online store is on sale?

Because all items are pre-owned pieces that are discounted from retail prices.

Are your items refurbished?

All items have been professionally refurbished to be made to look like new.

Does the item come in the original box?

Original boxes and/or pouches are available for many items, even if not stated. Please inquire for specific items.

Does the jewellery come with an appraisal for my insurance company?

Yes! Every item comes with an appraisal done by Gem Review which is an independent appraisal company in Toronto.

Are your prices listed in Canadian or US dollars?

By default, all of our prices are listed in Canadian dollars; however, you can change the currency by using the currency drop down option in the upper left hand corner of the page. Because of the strong US dollar, USA customers save even more! $100 Canadian = $77-78 US (Estimated based off of the current exchange rate in June 2017)

Do you resize jewellery like rings?

Yes! Many items can also be resized free of charge, Please inquire for specific items.

What is your guarantee?

  • All orders include a 10 day money back or store credit guarantee
  • You will only be responsible for the return shipping charges.
  • Refund will be applied once the item is received and inspected.

What is your return policy for online orders?

Click here to learn more about our return policy.

What are the shipping charges to Canada?

  • Purchase $1 to $199.99 = $19.99
  • Purchase $200 or more = Free shipping

What are the shipping charges to the USA?

  • Purchase $1 to $199.99 =  $29.99
  • Purchase $200 or more = free shipping

Note: We are not responsible for any additional taxes or duties when shipping outside of Canada.